Gillian Vaughan BP&RM
Gillian was appointed Chief Executive of Pinnacle Life in April 2018. Gillian has nearly 20 years experience in the life insurance industry, having joined Pinnacle in 1999. She has worked in all areas of the business including strategy, technology, risk, customer sales and service, with her most recent role being General Manager Operations. Gillian was also instrumental in leading a significant change programme from 2010 to 2012 as Pinnacle Life prepared for the licensing requirements of IPSA and the Reserve Bank.
Ben Coulter BSc, BCA, FIAA & FNZSA
Ben was appointed as Pinnacle Life's Actuary in September 2017. He is a director in the actuarial consulting team at PwC New Zealand. Ben has over 15 years of experience working with the insurance industry in various roles covering pricing, product development, valuation and capital management.
Customer Sales & Service Manager
Crystal joined Pinnacle Life in July 2017, leading the Customer Sales and Service team. She brings over 10 years of customer service and sales leadership experience, the majority of which is within the New Zealand insurance industry. Crystal is responsible for the overall customer experience, from a customer’s first interaction with Pinnacle Life, and through entire customer relationship journey. Delivering outstanding customer experiences is important to Crystal and the entire team at Pinnacle Life.