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How to make a claim with Pinnacle Life

How to make a claim with Pinnacle Life

How to Make a Claim with Pinnacle Life

Understanding how to make a claim is crucial when considering life insurance. At Pinnacle Life, we believe in the importance of providing financial support to your loved ones when they need it most. Claims are a core part of our business, and we are dedicated to ensuring that the process is as smooth and straightforward as possible.

Why Are Claims Important?

Claims are the heart of life insurance. They ensure your policy is fulfilled, providing financial relief during difficult times. Whether it's covering funeral expenses, paying off debts, or ensuring your family's ongoing financial stability, a life insurance claim can make a difference.

Our Commitment to Paying Claims

At Pinnacle Life, we pride ourselves on our commitment to paying claims promptly and efficiently. We understand the emotional and financial strain that can accompany a loss, and our goal is to provide swift and compassionate support. Our team is dedicated to helping you navigate the claims process with ease and understanding which is why we’ve paid 96.2% of claims made on our policies.

How to Make a Claim with Pinnacle Life

Making a life insurance claim can seem daunting, but at Pinnacle Life, we’re here to make it as simple and stress-free as possible. Here’s a straightforward guide to help you through the process.

Step 1: Notify Us

When you need to make a claim, the first step is to let us know. You can do this by calling us at 0800 22 22 23 or emailing us at Our team will guide you on the next steps and provide you with the necessary forms.

Step 2: Complete the Claim Form

Once you’ve notified us, we’ll send you a claim form. Fill out this form with as much detail as possible. If you need help, don’t hesitate to ask—we’re here to assist you.

Step 3: Gather Required Documents

Along with the claim form, you’ll need to provide certain documents. These may include:

  • The death certificate (for life insurance claims)
  • Medical reports or certificates
  • Any other relevant documents requested by our team

Having these documents ready will help speed up the process, but if you need assistance, our team is here to guide you every step of the way.

Step 4: Submit Your Claim

After completing the form and gathering the required documents, send them to us. You can send everything via email to or mail them to our postal address provided on the form.

Step 5: Claim Assessment

Once we receive your claim, our team will review all the information. We might reach out if we need more details. Our goal is to handle your claim as quickly as possible.

Step 6: Claim Decision

After assessing your claim, we’ll notify you of the outcome. If your claim is approved, we’ll arrange the payment promptly.

At Pinnacle Life, we understand that making a claim can be a difficult time. Our team is committed to supporting you every step of the way. For more detailed information, visit ourclaims page.

Disclaimer: This blog provides a general overview. Specific circumstances might require additional steps. Always refer to your policy documents and consult with our team for personalised assistance.

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