1. Who gets the money when a claim is made on your life cover?
- My spouse
- My kids
- The owner of my policy
- It depends on my will
- None of the above
2. Can I make changes to my life cover?
- Yes, but only if my circumstances have changed
- Yes, any time I want to
- No, If I want to change anything I have to cancel my policy and start again
- I don't know
3. To increase my cover I need to ... (there could be multiple correct answers)
- Apply online
- Have a form sent to me to fill in and return
- I can't increase my cover
- I don't know
If you have income protection cover with us, if you let us know within 60 days that your income has gone up, we may be able to give you a proportional increase without additional information.
Funeral cover cannot be increased so if ou need more cover than what you have with this type of policy, please contact us to discuss your options.
You can request a quote by applying online or by calling us.
4. Why do your premiums go up each year? (Tick all that apply)
- Because Pinnacle need to keep up with competitor pricing
- Because I'm more likely to die as I get older
- Because my cover increases with inflation so my premiums go up too
- I don't know
Your cover, and therefore your premiums, are linked to inflation so they will go up each year. You can turn this off at any time by contacting us.
Premiums are based on age, gender, smoking status and mortality rates. On a statistical basis the chance of a person dying at a certain age changes each year. When you are younger there is a point where premiums actually decrease each year as the chance of dying accidentally, drops. Unfortunately as you get older premiums then increase. The amount which they increase varies from year to year.
We are happy to offer life cover with a premium that is fixed for five or ten years – or we can fix your premium and reduce your cover. You can contact our office to discuss this.
5. When will Pinnacle Life pay out your life cover? (Tick all that apply.)
- When I die
- When I get diagnosed with a terminal illness
- When I get sick
- When I ask
- I don't know
6. Before you can make a life cover claim you need a copy of the death certificate. How long does it take to get one?
- a couple of days
- about a week
- at least a week but probably longer
- I don't know
7. If you don't make a claim, can you get your premiums back?
- Yes
- No
- Just some of them
- I don't know
8. If you had to make a claim, what would be your top priority for the money?
- Pay off the mortgage
- Pay for the kids education
- Pay for general ongoing expenses like groceries and bills
- Nothing specific, would just make life easier
- Other (please specify)
If you have any more questions you’d like answered either about Pinnacle Life, Life Insurance or your policy check out our website or get in touch by emailing us at ask@pinnaclelife.co.nz or phoning on 0800 22 22 23